Refund policy
RETURN AND REFUND POLICY
We want you to be happy with your Everyday Crew purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.
RETURN ELIGIBILITY
To be eligible for a return:
• The return request must be submitted within 14 days of delivery.
• Items must be unworn, unwashed, unused, and in their original condition.
• All original packaging and components must be included. For three-pair sets, this includes all three pairs of socks and the reusable EC Care System laundry bag.
• Proof of purchase or an Everyday Crew order number is required.
For hygiene reasons, socks that have been worn, tried on, washed, altered, damaged after delivery, or returned incomplete cannot be accepted.
STARTING A RETURN
Before sending anything back, please contact us through:
https://everydaycrew.com/pages/contact
Include your order number and the reason for the return. If the return is approved, we will provide return instructions and the appropriate return address.
Returns sent without prior approval may not be accepted. Please do not send returns to the address shown on the original shipping package unless instructed to do so.
RETURN SHIPPING
For returns based on preference, fit, or other non-defective reasons, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photographs of the item and packaging. If the issue is confirmed, Everyday Crew will cover the appropriate return or replacement shipping costs.
We recommend using a trackable shipping service, as Everyday Crew is not responsible for return packages lost or damaged in transit.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 7 business days after the returned merchandise has been received and inspected. Your bank or card issuer may require additional time to process and post the refund.
Original shipping charges are not refundable unless the return results from a damaged, defective, or incorrect item.
EXCHANGES
We do not currently offer direct exchanges. To receive a different size or product, please return the eligible item and place a new order.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
QUESTIONS
For questions about a return or refund, please contact us at: